1. Introduction
At Xclusive Collection LLC ("we," "us," or "the Company"), the protection of your personal data is of paramount importance. This Privacy Policy sets forth the manner in which we collect, process, store, and safeguard personal information obtained through our website, in accordance with the applicable laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL"). Our objective is to ensure that your interaction with our platform remains secure, transparent, and respectful of your privacy rights.
2. Scope of Policy
This Privacy Policy applies to all personal data collected through our website, regardless of the means of access, and specifically when individuals:
Purchase products or services;
Subscribe to newsletters or promotional communications;
Contact us for customer support or general inquiries;
Utilize any additional services made available through the website.
By accessing and interacting with our website, you acknowledge and consent to the practices described herein.
3. Purpose of Data Collection and Use
The Company collects and processes personal data solely for legitimate, specific, and clearly defined business purposes, which include but are not limited to:
Facilitating the sale, purchase, and delivery of products or services;
Processing transactions and managing order fulfillment;
Providing operational notifications, order confirmations, and marketing communications (subject to your consent);
Supporting the creation and management of customer accounts;
Responding to customer inquiries, service requests, or feedback;
Enhancing user experience by offering personalized content and recommendations;
Conducting aggregated and anonymized statistical and demographic analyses;
Complying with applicable legal obligations, regulatory requirements, and law enforcement requests.
Your personal data shall only be processed for the purposes outlined above, or for any other purposes to which you have expressly consented.
4. Data Security and Protection
The Company implements appropriate technical and organizational measures designed to ensure a level of security appropriate to the risk, including protection against unauthorized or unlawful processing, accidental loss, destruction, or damage to personal data. These measures include, but are not limited to, encryption, access controls, and secure data storage practices.
In the event of a personal data breach, the Company shall act promptly and in accordance with the applicable provisions of Federal Decree-Law No. 45 of 2021 and any related regulatory requirements. This includes timely notification to affected data subjects and competent authorities, where such notification is legally required.
5. Third-Party Service Providers
We may engage third-party service providers—such as logistics companies, payment processors, and IT service vendors—to perform functions and services on our behalf that are necessary for the operation of our business and fulfillment of our contractual obligations.
All third-party service providers engaged by the Company are bound by contractual obligations to:
Use personal data solely for the purpose of providing the contracted services;
Process such data in accordance with applicable data protection laws and regulations;
Implement appropriate security measures to safeguard personal data; and
Maintain strict confidentiality with respect to all information processed on our behalf.
6. Sharing of Personal Data
The Company does not sell, lease, or trade personal data to any third party for commercial purposes. Personal data may be disclosed only under the following limited circumstances:
Where the data subject has provided explicit, informed consent to such disclosure;
Where disclosure is required by applicable laws, judicial orders, or governmental or regulatory authorities;
To third-party service providers engaged by the Company, strictly to the extent necessary to enable them to perform services on our behalf, and subject to binding confidentiality and data protection obligations.
All disclosures of personal data shall be conducted in accordance with applicable data protection laws, and with due consideration for the rights and interests of the data subjects.
7. Cookies and Tracking Technologies
The Company's website utilizes cookies and similar tracking technologies to enhance website functionality, user experience, and overall service delivery. These technologies enable us to:
Store user preferences and browsing history to provide a personalized experience;
Improve website performance, functionality, and responsiveness;
Conduct aggregated analytical assessments of user interactions, behaviors, and trends for website optimization purposes.
Cookies employed on our platform do not collect or store personal identifiers unless explicitly provided by the user. Users retain the ability to manage, restrict, or disable cookies through their web browser settings. Please note, however, that disabling certain cookies may impact the usability and performance of some website features.
8. External Links and Third-Party Content
Our website may include hyperlinks to third-party websites, services, or content that are operated independently and are not governed by this Privacy Policy. The Company disclaims any responsibility or liability for the privacy practices, policies, or content of such third-party platforms.
We encourage users to carefully review the privacy policies of any third-party websites they may access via links provided on our platform prior to submitting any personal information.
9. Data Subject Rights
In accordance with Federal Decree-Law No. 45 of 2021 and applicable UAE data protection regulations, data subjects are entitled to exercise the following rights:
Right of Access: To request access to personal data held by the Company;
Right to Rectification: To request correction of inaccurate, incomplete, or outdated data;
Right to Erasure: To request deletion of personal data under certain lawful circumstances;
Right to Withdraw Consent: To withdraw previously granted consent where processing is based on consent.
The Company reserves the right to request reasonable documentation or take steps to verify the identity of any individual making such requests, to ensure the security and integrity of the personal data in question.
10. Amendments to This Policy
We may revise or update this Privacy Policy periodically to reflect changes in applicable laws, regulatory requirements, operational practices, or website functionality. All updates will be published on our website, with the effective date clearly indicated.
We recommend that users review this Privacy Policy regularly to remain informed about how we collect, use, and protect personal data.
11. Contact Information
For any inquiries, requests, or concerns related to this Privacy Policy or the Company's handling of personal data, you may contact us using the following details:
Xclusive Collection LLC
Address: AL MUR RESIDENCE, Shop 14, Al Wasl Road, Jumeirah First, Dubai, United Arab Emirates
Email: info@xclusive-collections.com
Telephone: +971 4 393 8888
The Company remains committed to ensuring the privacy, transparency, and protection of your personal data in all aspects of its operations.
